Get in Touch With Us

This page explains how to contact Betting Not On Gamstop, what we can help with, and, just as important, what we can't. We are an independent information site. We are not a bookmaker, so we cannot access your betting account, reverse a bet or release a withdrawal.

Contacting the editorial team

Use the contact route provided on this page or in the site footer to send us a message. We have not published a phone number or live chat service, so please don't expect one. A reply is not guaranteed for every message, but corrections and factual queries are given priority.

To help us respond, include:

1. The page address or title you are writing about.
2. The sentence, figure or offer you think is wrong or unclear.
3. Where you saw something different, such as the bookmaker's own terms page, with the date you checked.
4. Whether you would like a reply, and how.

Please never send passwords, full card numbers, identity documents or other sensitive account details.

What we can help with

• Corrections. Bonus terms, wagering requirements, minimum deposits, payment methods and withdrawal rules change often. If a detail on one of our pages is out of date, tell us. Our facts were last checked on 1 October 2026, and anything time-sensitive should still be confirmed with the bookmaker.
• Questions about our reviews. If you want to know why a site is included or how we treat odds, bonuses and payments, ask.
• Suggestions. Tell us about topics you want covered, such as bet types, fractional odds, sports markets or mobile betting apps.
• Partnership and press enquiries. Introduce yourself and what you have in mind. Commercial relationships do not decide rankings and cannot buy a better position.

What we can't help with

We do not handle disputes between you and a bookmaker. We also can't confirm whether a particular payment will be approved, or advise on your individual finances. If you have a problem with an operator:

1. Contact the operator's customer support first and keep screenshots, dates and reference numbers.
2. Use the operator's formal complaints procedure if support doesn't resolve it.
3. If the operator holds a licence, check the licensing body's own route for escalating a complaint. Be aware that rights differ depending on who licensed the site. A site that accepts British customers is not automatically authorised by the UK Gambling Commission to serve them, and protections may be more limited with overseas licences.

Withdrawal delays are often linked to identity checks or bonus terms, so read the operator's verification and bonus rules before escalating.

If gambling is causing you harm

If betting is affecting your money, relationships or mood, please speak to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP is the free UK self-exclusion service for licensed operators. Deposit and loss limits, and gambling blocking software, can also help. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet.

You can read more on our site about non-GamStop casino options and how we assess them, including the risks and restrictions that apply.

How we handle your message

We use your details only to respond to your enquiry. We do not claim to run automated advice, and we won't pass your message to a bookmaker. Where you report an error, we verify it against the operator's published terms before changing anything, and we update the page if you are right.

Our commitment on accuracy

Our pages are based on research and review of published information, not on claims that we placed bets or withdrew money. We distinguish between confirmed details, bookmaker advertising and open questions. Some pages may earn us commission if you use a link, but this does not decide how sites are ranked. Thank you for helping us keep the information accurate.